Legal & Policies

The policies below make up the complete agreement between you and Hybytes Ltd for your use of Swiip, and you accept them when you create an account or use the service. Hybytes Ltd is registered in England and Wales, company number 13562774, with its registered office at 251 Grays Inn Road, London WC1X 8QT, United Kingdom, and is the operator of Swiip (swiip.com).

The policies you are agreeing to

Your acceptance covers the complete framework below. The Terms of Service is the umbrella agreement; the other documents are incorporated into it by reference and form part of the same contract:

• Terms of Service — The umbrella agreement governing use of Swiip.
• Acceptable Use Policy — Content and conduct rules for the service.
• Refund and Cancellation Policy — Cancellation rights and refunds for consumers and businesses.
• Billing and Renewal Terms — Plans, quotas, overage, auto-renewal and taxes.
• Data Processing Agreement — How we process personal data on your behalf (Article 28 GDPR).
• Service Level Agreement — Availability commitment and service credits for paid plans.
• Privacy Policy — How we collect, use and protect personal data.
• Sub-processors — Third parties that help us run the service.
• Copyright and Content Complaints — Reporting illegal or infringing content (incl. DMCA).
• Security Overview — How we secure the platform and your data.
• Cookie Policy — How we use cookies and similar technologies.
• Complaints Policy — How to raise a complaint and how we handle it.

Company policies and statements

Alongside the contract above, we publish the corporate policies and statements that govern how we run Hybytes Ltd. These are summaries of our internal policies and do not form part of any customer contract:

• Information and Cyber Security Policy — Our risk-based information and cyber security programme.
• Data Protection Policy — Our corporate commitments under UK/EU GDPR.
• Data Protection Complaints Procedure — How to complain about our handling of personal data.
• Modern Slavery and Human Trafficking Statement — Our voluntary anti-slavery statement.
• Human Rights Policy Statement — Our commitment to internationally recognised human rights.
• Environmental and Sustainability Policy — How we minimise our environmental impact.
• Equality, Diversity and Inclusion Policy — Our commitment to equal opportunity and non-discrimination.
• Health and Safety Policy Statement — A safe and healthy working environment.
• Code of Ethics and Business Conduct — The standards of conduct we hold ourselves to.
• Whistleblowing (Speak-Up) Procedure — Raising concerns about wrongdoing without retaliation.
• Supplier Code of Conduct — The standards we expect of our suppliers.
• Accessibility Statement — Making Swiip usable by everyone (WCAG 2.1 AA).
• Social Value and Corporate Responsibility Statement — Creating value beyond our commercial work.
• Job Applicant Privacy Notice — How we handle the personal data of job applicants.
• Vulnerability Disclosure Policy — How to report security vulnerabilities in good faith.

Enterprise customers

Where an enterprise customer requires negotiated terms (custom SLA, pricing, security commitments), we use a one-page Order Form signed by both parties that incorporates this framework by reference and states only the negotiated variations. The online framework remains the base contract; the Order Form takes precedence over it to the extent of any conflict. Professional-services engagements (DevOps Automation and Compliance Automation) are governed by a signed Statement of Work.